Contact Center as a Service Market Impact of AI and Automation The Contact Center as a Service (CCaaS) market demonstrated significant growth in 2022, with the market size reaching approximately USD 9.5 billion. This robust growth reflects a compound annual growth rate (CAGR) of about 22.5% from 2021 to 2022. The increasing demand for scalable,… Continue reading Global Contact Center as a Service Market Impact of AI and Automation